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Phone Interview Summary (High Experience)

As part of the hiring process for Northwest Care, a brief phone interview is conducted with each candidate to gather job-related information and clarify their experience, availability, and interest in the DSP role. Use the space below to document the candidate’s responses, communication skills, and any observations relevant to their qualifications, reliability, and suitability for the position.

Candidate Information

Candidate Name

Candidate Email

General Information

Admin Conducting Interview

Interview Start Time

Was another admin on the call?

Interview End Time

Reality Check & Motivation

Can you tell me a little about yourself and what drew you to this line of work?

What do you think is the most challenging part of a DSP role for you personally?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Screener Questions & Responses

Being open to coaching and feedback is an important part of this role. How do you typically respond when a supervisor offers suggestions for improvement or asks you to adjust how you do something?

Can you share an example of a time you received constructive feedback and how you applied it?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Review Shift Checkboxes on Application

REVIEW: What shift did candidate indicate on NWC application?

REVIEW: If hired, I understand I will be required to work two day shifts, two swing shifts, and two night shifts as part of the onboarding and new-hire training process. I further acknowledge that, in emergent situations, operational needs may require me to work a shift other than my regularly assigned schedule to ensure continuous 24-hour client care.

Review Any Questions from Application/Resume

Check to see if the candidate has any questions after submitting their application/resume

Values & Philosophy of Care

How do you define respect and dignity when supporting someone with disabilities?

What does “person-centered support” mean to you? Can you give an example of how you’ve practiced it (or how you would)?

How would you support a person’s independence while still ensuring their safety?

What does advocacy mean in this role, and how would you advocate for someone you support?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Comfort with Personal Care & Messy Realities

This role involves hands-on personal care, including toileting, incontinent care, diarrhea, vomiting, and cleaning bodily fluids. How do you feel about performing these tasks as a regular part of your job?

Can you tell me about a time you had to deal with something physically unpleasant or uncomfortable—at work or in life—and how you handled it?

If a resident is embarrassed, upset, or resistant during personal care, how do you think you would respond in the moment?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Physical & Safety Requirements (Legally Safe Questions to Ask)

This position requires the ability to lift and reposition a minimum of 25 pounds, with no exceptions, and to be on your feet for extended periods. Are you able to safely meet this requirement on a consistent basis?

How do you typically take care of your body when a job is physically demanding?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Documentation

Documentation is an essential requirement of the job in managing medical administration, clients, etc. Has your prior work history required documentation or recordkeeping regarding your work performances during a day?

How would you ensure accurate documentation of services provided?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Teamwork & Communication

How do you handle disagreements with coworkers or supervisors?

If a coworker wasn’t following safety or care procedures, how would you handle it?

Tell me about a time you worked as part of a team to achieve a goal?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Emotional Regulation & Stress Tolerance

Tell me about a time you were yelled at, misunderstood, or treated unfairly. How did you respond?

If a resident is non-verbal, uses limited language, or communicates through behaviors instead of words, how would you try to understand what they need?

What helps you stay calm when someone else is escalating or distressed?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Reliability & Accountability

This is a 24-hour care environment. How do you feel about working nights, weekends, or holidays if scheduled?

How do you handle coming to work on days when you’re tired, stressed, or not feeling motivated—especially when others are depending on you?

How do you manage attendance, punctuality, and shift responsibilities?

What strategies do you use to manage stress and avoid burnout in a demanding caregiving role?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Personality & Character

Why are you leaving your current job?

What personal qualities or experiences make you a good fit for a DSP role?

What did you like least about your last job?

What is the biggest misconception people may have about you?

Who is your biggest role model(s) in life?

List 5 single words that describe who you are/character?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Closing Gut-Check Questions

What would make you decide this job is not a good fit for you?

After our discussion today—including personal care, physical demands, and emotional challenges—what makes you feel this role is still right for you?

Why do you believe we should offer you the position?

Do you have any questions for me/us?

Would you like to add an additional question to this section?

Would you like to add an additional question to this section?

Next Steps

Communicate the following next steps to the candidate:
• Today’s interview notes will be reviewed with the admin team.
• If approved a home tour will be scheduled via Indeed Messages
• Final notes/takeaways

Recommendation

After the call has concluded, please use this space to summarize your recommendation of this candidate.

Attestation

Admin Name

Today's Date

Admin Signature

I certify that the information documented above reflects job-related information provided by the candidate during the phone interview and does not include assumptions, opinions, or commentary related to protected characteristics.
Signature